At RY36, we take your privacy seriously. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how it is used and protected, and what rights you hold over your information. We are committed to handling all Member data in accordance with applicable data protection obligations and best practices.
RY36 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is yours.
All data transmitted between your device and ry36 is protected by industry-standard 256-bit SSL encryption — the same level used by major Malaysian banks.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within a reasonable timeframe.
We collect only the information genuinely necessary to deliver our services, comply with regulatory obligations, and ensure account security.
Cookies are used solely for platform functionality, session management, and analytics to improve user experience. No tracking cookies are shared with third-party advertisers.
For any privacy-related query or data request, contact our dedicated support team [email protected] — we aim to respond to all data queries within five business days.
This Privacy Policy ("Policy") is published by RY36 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the Member", "the User") who access or use the ry36 website athttps://ry36.cam and all associated services, including but not limited to online casino gaming, sports betting, account management, and customer support interactions.
RY36 is committed to protecting the privacy and personal data of all Members in accordance with applicable data protection legislation and international best practices. This Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the measures we take to protect it, and the rights available to you as a data subject.
Please read this Policy carefully. By registering an account or using the ry36 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms set out herein, you should not use the platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overall agreement governing your use of ry36.
For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, contact details, financial information, and behavioural data collected in connection with platform use. |
| "Processing" | Any operation performed on personal data, whether automated or manual, including collection, recording, storage, use, disclosure, and deletion. |
| "Data Controller" | RY36, being the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | A third party that processes personal data on behalf of RY36 pursuant to a written agreement and under RY36's instructions. |
| "Cookies" | Small text files placed on your device by the platform to enable functionality, session management, analytics, and preference recall. |
| "KYC Data" | Identity and address verification documents submitted by Members in compliance with Know Your Customer requirements, including government-issued ID, proof of address, and selfie images. |
RY36 collects the following categories of personal data in the course of providing its services:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (MyKad, Passport, or Driver's Licence) |
| Contact Data | Email address, Malaysian mobile phone number, residential address (for KYC verification) |
| Account Data | Username, hashed password, account preferences, communication preferences, VIP tier status |
| Financial Data | Deposit and withdrawal history, payment method identifiers (e-wallet account references, bank account last digits), transaction amounts in MYR |
| KYC Documents | Scanned or photographed copies of MyKad (front and back), passport data page, proof of address (utility bill, bank statement), selfie with ID |
| Gaming & Betting Data | Game history, bet amounts, game outcomes, session durations, bonus usage, wagering turnover |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens, referring URL |
| Communication Data | Live chat transcripts, email correspondence, support ticket content |
We do not collect or store full payment card numbers (PAN), CVV codes, or banking passwords. All payment processing is handled by our regulated third-party payment partners, including Touch'n Go eWallet, DuitNow, and FPX-connected Malaysian banks.
Personal data is collected through the following channels and mechanisms:
RY36 processes your personal data for the following specific, lawful, and transparent purposes:
Each processing activity carried out by RY36 is grounded in one or more of the following lawful bases:
RY36 does not sell, rent, or commercially exploit your personal data to any third party. We may share your personal data in the following limited and controlled circumstances:
All third parties with whom personal data is shared are required to process that data only for the specified purpose, maintain adequate security standards, and comply with applicable data protection requirements.
RY36 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:
Following the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual.
The ry36 platform uses cookies and similar technologies — including session tokens, local storage, and pixel tags — to support platform functionality and improve your experience. The following cookie categories are employed:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functions such as login session management, account authentication, and security token validation. Cannot be disabled. | Session /24 hours |
| Functional | Remember your language preferences, display settings, and previously selected game categories to personalise your experience. | Up to 12 months |
| Analytics | Collect anonymised data on page visits, navigation paths, and feature usage to help understand how the platform is used and improve performance. | Up to 12 months |
| Responsible Gambling | Track session duration locally to support reality-check reminders and session time limit features enabled in your account settings. | Session |
RY36 does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with external advertising networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair platform functionality.
RY36 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Notwithstanding the measures above, no method of electronic transmission or storage is entirely infallible. Members are encouraged to use strong, unique passwords for theiry36 accounts and to enable two-factor authentication (2FA) for additional protection. If you believe your account has been compromised, contact our support team immediately at [email protected].
Subject to applicable data protection law and certain limitations inherent in the gaming regulatory context, you hold the following rights in relation to your personal data held by RY36:
Request a copy of all personal data we hold about you, including the categories of data, processing purposes, and any third parties with whom it has been shared.
Request correction of inaccurate or incomplete personal data. Some fields can be updated directly in your account settings; others require support team assistance.
Request deletion of your personal data where processing is no longer necessary, subject to our legal retention obligations under AML and financial regulations.
Request that we restrict the processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.
Receive a copy of the personal data you provided to us in a structured, machine-readable format, where technically feasible.
Object to the processing of your personal data where we rely on legitimate interests as the legal basis, including direct marketing communications.
To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will acknowledge your request promptly and provide a substantive response within thirty (30) calendar days, or notify you if an extension is required.
Please note that certain rights may be subject to limitations where processing is required to comply with legal obligations — particularly AML and anti-fraud regulations — or to exercise or defend legal claims. We will always explain the basis for any restriction we apply to rights request.
The ry36 platform is strictly intended for use by individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, the associated account will be immediately suspended, all funds will be returned where possible, and all personal data associated with the underage account will be securely deleted in accordance with our data retention procedures.
If you have reason to believe that a minor has registered an account or provided personal data tory36, please notify us immediately at [email protected] so that we can take swift remedial action.
RY36 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed prominently at the top of this document.
Where changes to this Policy are material — for example, where we introduce a new processing purpose or alter the categories of third parties with whom your data is shared — we will notify active Members via their registered email address or through a prominent notice on the platform prior to the changes taking effect.
Your continued use of the ry36 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this Policy periodically to stay informed of how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by RY36, please contact us through the following channels:
We aim to respond to all privacy-related queries within five (5) business days. For formal data subject rights requests, we will provide a substantive response within thirty (30) calendar days of receipt of a verified request. Where a request is complex or involves a large volume of data, we will notify you of any extension of this period and the reasons for it.
RY36 takes all privacy queries seriously. We do not outsource the handling of data subject rights requests — all queries are reviewed by our internal compliance and support teams, who are trained in data protection obligations applicable to the Malaysian online gaming market.
We handle your personal information with the highest standards of care. If you have any questions about how your data is used, our support team is available24/7 — in English, Bahasa Melayu, and Chinese.
🔞 For players aged 21 and above only. | Terms & Conditions | Responsible Gambling